Sr ServiceNow Application Development Engineer, OpsTech Solutions; Fulfillment & Operations

Sr Service Now Application Development Engineer, Ops Tech Solutions

Job :  |  Services LLC

As a member of the Ops Tech Solutions application development team for Service Now, you will be at the forefront of IT service delivery, collaborating across Ops Tech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world‑class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience.

Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.

Ops Tech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization. The ideal candidate is innovative and has great problem‑solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non‑technical and technical teams to translate business cases to scalable solutions for multiple teams.

In addition, you’ll need to clearly and effectively communicate to larger non‑technical audiences on system changes and enhancements. You will be working in a hyper‑growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

• Perform technical administration and maintenance of Service Now IT Business Management.
• Identify platform‑level optimization opportunities to improve overall user experience, such as page load latency reduction.
• Partner with cross‑functional teams to build enhancements and integrations that scale.
• Create Service Now workflows and business rules for service improvements.
• Interface with Service Now for all operational requests, issues, and planning.
• Lead Service Now release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to Service Now processes, policies, and procedures.
• Mentor team members on project planning, design, and estimating activities in Service Now IT Business Management.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related discipline or equivalent.
• Certified Service Now Administrator (CSA) or other Service Now certification is required.
• 5+ years of direct experience with the Service Now platform as an administrator, developer, and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions/initiatives.

• 5+ years of experience in multiple areas of technology, including application administration, configuration, and/or data services.
• Experience working on Service Now platform maintenance and optimization activities, such as release management and page load time latency improvement.
• Proven experience with Agile scrum/Kanban methodology.
• Experience with JavaScript, Perl, or PHP is strongly preferred.
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.
• Service Now full implementation cycle preferred.

USA, TX, Austin – $ to $ USD annually.

Base salary range listed above. Package includes sign‑on payments and restricted stock units (RSUs). Final compensation determined by experience, qualifications, and location.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.