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Entry-Level IT Service Desk Agent — Government IT
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-19
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, an Accenture Federal Services company, seeks an entry‑level Customer Service Representative to provide first‑line IT support in a regulated government environment. You will log tickets, perform basic troubleshooting, and escalate more complex issues under senior guidance.
You will engage users with standard procedures, follow runbooks, and help with password resets and access to approved resources while maintaining security and privacy practices.
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