ServiceNow Business Analyst
Listed on 2026-07-20
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Systems Analyst
Job#: 3041759
Service Now Business Analyst
Location: Austin, Texas (4 days On-site)
Role OverviewWe are seeking a Service Now Business Analyst to act as the bridge between business stakeholders and technical teams. This role is responsible for gathering requirements, defining solutions, and ensuring the Service Now platform aligns with business objectives. The ideal candidate will be adaptive and able to thrive in a dynamic environment, helping to manage increased workload and drive process improvements.
Key Responsibilities- Gather, analyze, and document business requirements, user stories, and functional specifications for Service Now solutions.
- Serve as the primary liaison between the business units and the technology team.
- Facilitate workshops and meetings with stakeholders to identify process improvement opportunities.
- Translate business needs into solutions across Service Now modules such as ITSM, Service Catalog, and Change Management.
- Develop process maps, workflows, and documentation to support project delivery.
- Collaborate with Service Now developers, administrators, and project teams.
- Support testing activities, including user acceptance testing (UAT) planning and execution.
- Monitor project progress, identify potential risks, and provide status updates to stakeholders.
Experience: 5-7 years of experience as a Business Analyst within the Service Now ecosystem. Proven experience in requirements writing and process ownership is necessary. Candidates must possess technical expertise to identify where a problem lies without direct developer input.
Skills: Candidates must be local to Austin, TX, or open to relocation, with the ability to work onsite four days per week. Strong analytical, problem-solving, and communication skills are required. Knowledge of Agile and/or Scrum methodologies is also needed.
Education: A bachelor's degree in Business, Information Systems, Computer Science, or a related field is required.
Preferred Qualifications- Understanding of Service Now platform capabilities and common modules (ITOM, HRSD, CSM, or SPM).
- Experience managing stakeholder relationships.
Equal Opportunity Employer – Everforth Apex is an equal opportunity employer. We do not discriminate on the basis of protected characteristics and consider qualified applicants with criminal histories in a manner consistent with applicable law.
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