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Service Support Analyst
Job in
Austin, Travis County, Texas, 78701, USA
Listed on 2026-07-20
Listing for:
Experis
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Service Support Analyst
Our client, a leading organization in the technology operations sector, is seeking a Service Support Analyst to join their team. As a Service Support Analyst, you will be part of the IT Operations department supporting mission-critical server environments. The ideal candidate will demonstrate strong problem-solving skills, attention to detail, and a proactive approach to service improvement, which will align successfully in the organization.
Location:Austin, Texas
Pay Range: $45
What's the Job?- Serve as the primary point of contact for technology teams and vendors within the Information Technology Operations Command Center.
- Monitor enterprise-wide alerts, acknowledge events, and perform incident and change management activities.
- Troubleshoot server issues using available knowledge resources and collaborate with engineers for resolution.
- Support and recover distributed infrastructure, document actions, and communicate effectively with team members.
- Assist in supporting routine production problems, perform changes within guidelines, and update internal ticketing systems.
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
- 5-7 years of experience in a large 24x7 high availability data center environment managing over 1000 servers.
- Knowledge of server operating systems, load balancers, and network troubleshooting techniques.
- Experience with scripting languages such as Power Shell, Perl, or Tk, and familiarity with service management tools like Remedy/SmartIT.
- Strong problem-solving skills, attention to detail, and experience in implementing ITIL or similar frameworks.
- Opportunity to work in a dynamic, mission-critical environment supporting innovative technology solutions.
- Engagement with a collaborative team that values continuous learning and professional growth.
- Exposure to advanced IT operational practices and tools.
- Work in a supportive environment that encourages diversity and inclusion.
- Potential for career advancement within a globally recognized organization.
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