Response Team Analyst

Job Title

Position is onsite in Austin, TX and Menlo Park, CA

Required

Education/Certification:

• High school diploma

Preferred

Education/certification:

• Bachelor's or advanced degree in a related discipline such as policy, legal, business, international relations or information systems

Required Skills:

• 4+ years of experience in Trust & Safety, content moderation, escalations management, online operations, customer support, or similar roles for a technology company
• Demonstrated accuracy and sound judgment in reviewing complex or ambiguous escalations across multiple policy domains
• Ability to interpret and consistently apply complex policy implementation guidelines and enforcement protocols across both content and advertiser policy frameworks
• Ability to work with graphic and objectionable content coupled with a broad understanding of Client Community Standards and Advertiser & Commerce Policies
• Flexibility and willingness to work across different escalation workflows and policy domains as directed by organizational need
• Ability to make sound judgments under tight deadlines and competing priorities
• Effective communication skills, including the ability to clearly articulate enforcement decisions and rationale
• Familiarity with escalation management tooling and workflow systems
• Years of experience:
  Minimum 6 but 8 is highly preferred

Preferred

Skills:

• Experience spanning both content/integrity and advertiser/commerce enforcement domains
• Experience with analytical tools (e.g. Excel, SQL) for personal productivity and reporting
• Knowledge of region-specific social media legislation or regulatory frameworks
• Understanding of client's suite of advertising and commerce products and how enforcement impacts businesses

Day-to-Day Responsibilities:

• Solve problems on client's family of apps propose creative solutions, sense of urgency

How will performance be measured:

• Precision of enforcement decisions, accuracy of tool usage in enforcement decisions, ties around precision of investigations, enforcement and communications
• CW's will be encountering graphic or objectionable content (imagery, video, or written) in the course of their work

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**