API Integration Support Engineer

Overview

Wise is a global technology company building the best way to move and manage the world’s money. Hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

• Multi-Channel Troubleshooting:
  Support our enterprise API customers across email, chat, phone, and video conferencing, resolving critical issues in real-time.
• Technical Deep-Diving:
  Develop a deep expertise in Wise API and SWIFT products. Independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
• Incident Response:
  Act as the calm, decisive first responder during major technical incidents, coordinating with global engineering and commercial teams.
• Knowledge Sharing:
  Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
• Cross-Functional Collaboration:
  
  Work with global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.

• Experience:
  
  4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.
• Technical Chops:
  Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. Basic knowledge of programming languages like Python or JavaScript is a strong plus.
• Multi-Channel Communication:
  Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.
• Incident Management:
  Calm under pressure with experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.

• Schedule Flexibility:
  Standard 9-to-5 schedule that includes a once-a-month on-call rotation for weekend and holiday coverage.
• Location:
  
  Located in (or willing to relocate to) the Austin, Texas area.
• Work Authorization:
  Legally authorized to work in the United States. Note that Wise cannot provide future visa sponsorship for this position.