Virtualization Engineer II

Responsibilities

• Support operational management and lifecycle administration of VMware Cloud Foundation (VCF) environments within existing production infrastructure.
• Assist with installation, configuration, and validation of vSphere, vSAN, NSX-T, and associated virtualization infrastructure components.
• Participate in infrastructure upgrades, patching, and lifecycle management activities using SDDC Manager and related VMware tooling.
• Collaborate with implementation and engineering teams during onboarding, expansion, and transition activities for VCF-based environments.
• Troubleshoot virtualization, compute, storage, and networking issues within production environments.
• Collaborate with cloud, networking, security, and storage teams to support integrated infrastructure delivery.
• Participate in incident response, escalation support, and root cause analysis efforts.
• Participate in scheduled customer-facing technical calls, troubleshooting sessions, maintenance activities, and escalation discussions as required.
• Collaborate with customers, vendors, and internal technical teams during operational support activities and infrastructure issue resolution.
• Coordinate with hardware, software, and support vendors by opening and managing support cases and facilitating troubleshooting efforts through resolution.
• Develop and maintain technical documentation, operational procedures, and runbooks.
• Participate in a shared 24x7x365 on-call rotation with other virtualization engineers.
• Support scheduled after-hours maintenance activities and infrastructure upgrades as required.
• Contribute to process improvement and operational standardization initiatives.
• Maintain awareness of evolving VMware and VCF platform capabilities and best practices.
• Ability to support secure, compliance-driven enterprise environments.

• 3+ years of enterprise virtualization or infrastructure engineering experience.
• Hands‑on experience supporting VMware vSphere environments in enterprise production environments.
• Foundational understanding of VMware Cloud Foundation (VCF) architecture and operational concepts.
• Experience with one or more of the following: VMware vSphere, vSAN, NSX‑T, or SDDC Manager.
• Experience supporting infrastructure in highly available production environments.
• Understanding of networking fundamentals including VLANs, routing, and firewall concepts.
• Strong troubleshooting and problem‑solving skills.
• Experience working within structured change management processes.
• Comfortable participating in scheduled customer‑facing technical discussions and working sessions related to operational support and infrastructure maintenance.
• Experience working directly with technology vendors and managing support cases through resolution.
• Ability to create and maintain technical documentation.
• Strong communication and collaboration skills, including the ability to effectively interact with customers, vendors, and cross‑functional technical teams.