Deployment Strategist - Public Sector, Nonprofit & Education

Overview

Salesforce is hiring Deployment Strategists – Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. Engagements are focused and time-bound, typically 12 weeks or less, and may span a single strategic account or multiple customers. You will work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.

By applying through this job posting, you will be assessed specifically for Global Public Sector opportunities (Government, Nonprofit, and/or Education).

• Full Lifecycle Ownership:
  Lead end-to-end customer engagement across the complete value lifecycle — Identify, Commit, Deploy, Consume — owning outcomes at every stage, not just discovery or deal closure.
• AI Strategy & Architecture:
  Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce s agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management:
  Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. Serve as the operational backbone of the delivery team to ensure nothing falls through the cracks.
• Adoption & Consumption:
  Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination:
  Partner with Forward Deployed Engineers to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development:
  Develop real customer solutions using AI tools, including Cursor, Claude, and coding products like Vibes to accelerate development.
• Customer Stakeholder Management:
  Serve as the primary customer-facing contact for Government, Nonprofit, and/or Education customers, building trust-based relationships with senior stakeholders and presenting proposals and outcomes in terms of business value.
• AI Readiness:
  Assess customer readiness for AI adoption and guide change management and process transformation to maximize benefits of intelligent agents.
• Product Feedback Loop:
  Synthesize field insights and translate them into actionable product feedback for Salesforce s Agentic AI platform roadmap.

• Degree in Computer Science or a related field.
• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS technology.
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory).
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Working knowledge of one or more programming languages:
  Python, JavaScript, Java, or Apex.
• Proven ability to lead and own complex engagements end-to-end from discovery to measurable outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
• Strong project and program management skills with the ability to manage multiple work streams in ambiguous environments.
• Ability to travel up to 25% of the time to customer sites.

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing).
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare).
• Salesforce platform certifications or equivalently recognized certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar certifications from other platforms.
• Background in change management, organizational design, or enterprise transformation.
• Experience with…