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Support Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-20
Listing for:
netPolarity, Inc. (Saicon Consultants, Inc.)
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Systems Engineer, IT Support
Job Description & How to Apply Below
- Debug platforms/systems; work ticketing system to ensure priority items are getting attention
- Communicate clearly in tickets to explain the current state of an issue or systems
- Take direction from leaders based on priority needs of the business
- Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication
- Drive continuous improvement within the organization
- Self driven expertise in debugging problems and root causing issues
- Ability to quickly understand and apply specific details to tickets
- Strong communication skills and ability to work well as part of a team
- Proven track record of working in a Data Center on complex systems
- Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU)
- Linux skills w/ ability to do run given automated scripts, look at logs, give updates
- Experience working and communicating with OEM partners and vendors
- Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools)
- Strong analytical and problem-solving skills.
- Proven ability to lead teams and drive issues to resolution.
- Excellent verbal and written communication skills
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