Senior Support Lead - ITSM, Telecom

Senior Support Lead - ITSM, Telecom

Senior Support Lead - ITSM, Telecom United States

Austin, Texas

Job Description – Senior Atlassian / Infrastructure Support Engineer

Experience:

5+ Years Roles & Responsibilities:
Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket. Support other development applications and enterprise tools. Perform advanced troubleshooting using application, system, and infrastructure logs. Administer and support Linux and Windows server environments. Manage and troubleshoot PostgreSQL databases. Monitor and troubleshoot VMware virtual infrastructure issues. Work closely with development, QA, and infrastructure teams to resolve issues. Support deployments, upgrades, migrations, and environment maintenance.

Prepare RCA documents and operational documentation.

Mandatory - Atlassian tools. US based employee that can support Jira. Ideally they would be based in Austin, Texas. Roles & Responsibilities:
Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket. Support other development applications and enterprise tools. Perform advanced troubleshooting using application, system, and infrastructure logs. Administer and support Linux and Windows server environments. Manage and troubleshoot PostgreSQL databases. Monitor and troubleshoot VMware virtual infrastructure issues. Work closely with development, QA, and infrastructure teams to resolve issues. Support deployments, upgrades, migrations, and environment maintenance.

Prepare RCA documents and operational documentation.

Primary

Skills:

Atlassian Tools Administration (Jira, Confluence, Bitbucket) and other development applications Advanced troubleshooting and log analysis skills Linux Administration Windows Server Administration PostgreSQL Database Knowledge VMware Administration and Troubleshooting

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.