Senior Scrum Master; Banking

Description Job Summary

The Senior Scrum Master enables one or more Agile teams to deliver reliable, incremental value by facilitating Scrum and Kanban practices, coaching team members and Product Owners, and improving end-to-end flow. As UFCU continues its digital transformation journey, this role plays a key part in maturing our Agile practices—bringing experience, patience, and a servant‑leader mindset to a team that is actively growing its capabilities.

This position removes impediments, strengthens empiricism and self‑management, and collaborates with cross‑functional partners to improve delivery predictability, quality, and member outcomes. Exceptional interpersonal skills, a strong coaching orientation, and the ability to build trust across business and technology teams are essential. Familiarity with financial services environments, including their regulatory landscape and stakeholder complexity, is a strong advantage.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures
.

In pursuit of our aspiration that UFCU is
loved by millions of Members and built to thrive for generations
, we are guided by our values:

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

• Facilitate Sprint Planning, Daily Standups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement — ensuring each event is purposeful, time‑boxed, and produces clear decisions and follow‑ups.
• Coach team members on the why behind Agile practices, not just the mechanics, fostering genuine understanding over compliance.
• Onboard and integrate new Scrum team members into team norms and practices quickly and effectively.
• Contribute to building consistent practices across the Scrum Master team by sharing facilitation techniques, retrospective formats, and coaching approaches.
• Enable the Scrum team to meet sprint goals by fostering transparency, removing impediments, and coaching on Agile practices.
• Maintain visibility into sprint commitments and team performance, tracking progress against goals.
• Facilitate team‑selected flow metrics—such as cycle time, lead time, WIP limits, and sprint goal success rate to support forecasting and continuous improvement.
• Surface blockers, dependencies, and risks clearly; drive cross‑functional resolution without creating team dependency on the Scrum Master.
• Partner with Product Owners to ensure backlog items are well‑understood, prioritized, and have clear acceptance criteria.
• Lead sprint demos and retrospectives; capture and share agreed improvement actions to promote accountability and learning.

• Facilitate retrospectives and improvement workshops that help teams meaningfully inspect and adapt.
• Coach teams, Product Owners, and stakeholders on Agile principles to support UFCU's broader transformation goals.
• Help the organization move along the agile maturity curve by introducing practices, tools, and mindsets appropriate to where teams are today and where they need to go.
• Promote transparency through metrics and visual management techniques that support team‑driven improvement.

• Partner with Product…