Senior Help Desk Engineer

Help Desk IT Support Engineer

As the Help Desk IT Support Engineer, you will report to the manager of the Help Desk. You will provide support to employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in‑person. You will be empowered to provide first‑class support and creative solutions to facilitate a productive operating environment for all our teams.

• Maintain and troubleshoot PC network connectivity to provide maximum uptime.
• Follow standard Help Desk operating procedures.
• Log all support requests using a request‑tracking platform.
• Research and make recommendations for new software, solutions, and hardware.
• Set up and test machines for our users.
• Respond to user hardware and software problems.
• Research, download, and test patches, upgrades, and service packs.
• Test and document corporate projects as assigned by leadership.
• Train new team members and staff.
• Promote a positive environment for our team.

• Bachelor’s Degree or applicable experience.
• Active Directory management (2+ years).
• Microsoft Deployment Tool imaging console (2+ years).
• Hardware knowledge for Dell workstations/laptops (2+ years).
• File manipulation, shared files/folders networking (2+ years).
• Experience supporting both Microsoft and Mac operating systems (2+ years).
• Experience with Microsoft Office macros (creation and installation).
• Or equivalent certifications/education.
• Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
• Experience with PC hardware build and troubleshooting.

• Competitive pay and benefits with a large employer (over 1,600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Work in a supportive, collaborative environment committed to professional excellence.
• Help clients navigate meaningful financial decisions with confidence.
• Opportunities for training, development, and long‑term growth within the firm.

• You acknowledge that if hired, Kestra Financial, Inc. may obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.