Senior Site Reliability Engineer

Job Description

Our Cloud Infrastructure Dev Ops team plays a pivotal role in designing and deploying robust infrastructure solutions to support SAP products and services. We are an automation‑first organization, prioritizing the deployment of all our cloud resources via automation to enhance efficiency and consistency. Our engineers collaborate closely with internal product teams and customer‑facing units to deliver adaptable and scalable code that meets the requirements of our diverse clientele.

Candidates will have the opportunity to work across various cloud providers using a wide range of Infrastructure as Code (IaC) tooling and practices, developing provider‑agnostic solutions that ensure seamless functionality across different platforms. Our infrastructure supports a broad client base, including local, state, and federal government agencies, as well as private sector organizations engaged in government‑related missions.

• Write, modify, run terraform from an existing codebase to deploy and maintain infrastructure across multiple cloud service providers. Be able to debug errors when deploying terraform.
• Run ansible playbooks to manage customer infrastructure. Be able to modify and troubleshoot ansible as needed as errors occur.
• Use Git Lab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.
• Configure, build, and deploy containerized services using Docker and/or Kubernetes.
• Access traffic flow data between customer and hosted environments to troubleshoot connectivity issues.
• Produce and maintain technical documentation in regard to network and system design and governance.
• Develop standard operating procedures, knowledge base articles, technical bulletins, and other documents in support of the infrastructure.
• Operate in a security‑first mindset, performing all other responsibilities with security in mind.
• Implement monitoring, config management, and logging capabilities to manage a multiple tenant cloud infrastructure across multiple cloud service providers.
• Use generative AI elements to increase efficiency and speed, improve accuracy and consistency, enhance security, and better manage resources where practical and within security boundary guidelines.

• 6+ years of experience in a Dev Ops Engineer or Site Reliability Engineer
• 5+ years of hands‑on Terraform experience for building and maintaining production‑grade infrastructure at scale or knowledge of Ansible for automation within the cloud infrastructure
• Basic cloud networking, example - route tables and security groups
• Experience working in an AWS and/or either Azure or GCP environment
• Experience with CI/CD tooling such as Gitlab runners or Git Lab CI
• Experience working in a large enterprise environment with at least 100-200 servers

• Expertise in designing, analyzing and troubleshooting large-scale distributed systems.
• Ability to debug and optimize code and automate routine tasks.
• Systematic problem‑solving approach coupled with strong communication skills and a sense of ownership and drive.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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