Robotics Support Engineer

Overview

• Execute tests designed by Software and Systems Engineers to validate system functionality and performance.
• Perform all software support activities related to system bring-up, troubleshooting, emergent service, and preventative maintenance.
• Perform in-depth root cause analysis, collaborating with software development engineers and field team to develop and implement permanent corrective actions.
• Document system performance, root cause analysis, and suggestions for improvement for all related system activities.
• Collect and analyze data to support iterative improvements and refinements of product design.
• Collaborate with software, project, and engineering teams to support the design and implementation of scalable and resilient systems.
• Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability.
• Assist with demonstrations of robotic platforms for marketing and outreach purposes.

• Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives.
• Problem-solving in high pressure situations at customer facilities against stringent SLA’s.
• Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement.
• Proficiency in Ansible, shell scripting (Bash), and Linux.
• (Preferred) Proficiency with C++ and Python scripting.
• (Preferred) Understanding of networking concepts.
• Ability to work alone or in a cross-functional team setting.
• Collaboration with product and engineering on Design for Serviceability analyses.

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
• 3+ years of software engineering experience (preferred).
• Familiarity with issue ticketing, reporting, and tracking with Jira and Salesforce.
• 2+ years of experience in testing, including unit, integration, and hardware-in-the-loop testing.
• (Preferred) 2+ years of experience with ROS and ROS concepts.
• (Preferred) 2+ years of experience with containerization technologies.
• Experience operating in a VR environment is a plus.
• Familiarity with Unity or other video game engines and SteamVR is a plus.
• Proven experience in a customer-facing role.