Senior IT Solutions Engineer

Senior IT Solutions Engineer

Location:

Austin, TX

Salary: $ - $

• Provide support services to GIS and internal customers for defined IT services, ensuring SLA adherence and high customer satisfaction.
• Follow service management, incident, problem, change, and release management processes in accordance with established SOPs.
• Monitor service availability and performance; analyze trends and recommend corrective and preventative improvements.
• Perform root-cause analysis for incidents, outages, and systemic issues; lead corrective action and prevention initiatives.
• Execute complex configuration and image changes following approved SOPs and change management policies.
• Represent owned IT services in change management, architecture, and technical review discussions.
• Maintain accurate, up-to-date technical, operational, and end-user documentation for supported services and platforms.
• Create, maintain, and enhance Windows-based solutions and operational processes aligned with Applied Materials product and manufacturing requirements.
• Gather, document, and translate business requirements into tool-server and image configuration changes.
• Troubleshoot OS- and component-level failures; perform detailed diagnostics and root-cause analysis.
• Identify and resolve OS, scripting, automation, and process gaps; evaluate solution options and drive continuous improvement.
• Provide internal technical support and documentation, partner closely with software engineering, field support, and operations teams.
• Develop and deliver training, procedures, and knowledge base content for users and operations teams.

• Lead endpoint security strategy for manufacturing and lab systems, including AV/EDR evaluation, qualification, and deployment.
• Own Windows OS imaging, golden image standards, lifecycle planning, upgrade strategies, and deprecation of legacy platforms (Windows 10/11, Windows Server).
• Design and support secure manufacturing and test fixture environments, including virtualized platforms.
• Define antivirus and security policies that balance protection, operational continuity, and network isolation for air‑gapped or semi‑connected environments.
• Design and operate malware‑free certification and end‑of‑line security validation processes for shipped tools and fixtures.
• Provide audit‑ready documentation and evidence supporting security controls and malware‑free validation.

• Lead vulnerability assessment and remediation for manufacturing and lab assets using tools such as Tenable, Qualys, and Rapid
  7.
• Track remediation progress and develop dashboards and executive reporting for vulnerability posture across business units.
• Partner with Manufacturing, Product Security, and Enterprise Security to assess, prioritize, and mitigate risks in production environments.
• Act as the primary IT/security liaison to Manufacturing Business Units, internal customers, and enterprise security teams.
• Translate technical risks into clear, actionable insights for engineering, operations, and leadership.

• 7–10+ years in enterprise IT, endpoint management, or cybersecurity
  , with direct manufacturing or OT environment experience
  .
• Strong hands‑on expertise in:
  Windows Client & Server OS
  , SCCM / MDT
  , Power Shell scripting
  , OS imaging, and deployment automation
  .
• Proven experience securing segmented, restricted, or air‑gapped networks
  .

• Deep understanding of:
  Endpoint security controls
  , Vulnerability management
  , and Malware‑free certification models
  .
• Experience supporting regulatory or customer‑driven audit requirements.

• Familiarity with:
  Industrial network architectures, VLANs, firewalls, and NAC solutions, Virtualization platforms (VMware / Hyper‑V).
• Ability to troubleshoot complex interactions between OS, hardware, drivers, and network constraints.

• Experience with manufacturing cybersecurity frameworks (SEMI E187, IEC 62443 concepts).
• Background in product security or secure manufacturing tool delivery
  .
• Experience building dashboards or executive reporting for security posture.
• Master’s degree or equivalent…