Sr. Consultant, Professional Services; Microsoft Security in Austin, Texas

Senior Microsoft Security Consultant

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

Softchoice is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. As a Senior Microsoft Security Consultant within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector clients on identity management and workplace security engagements.

This role is responsible for leading the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of identity management and workplace endpoint security solutions.

You will work closely with related teams on Microsoft Security and Identity Management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.

You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs

You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success

You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients

You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management

You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise

You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.

You will have the opportunity to work in a highly visible customer-facing role.

You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.

You will do this by staying on top of new trends and technology updates

You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

A curious mindset, willing to ask the right questions to provide customers with the best possible solution

A problem solver with the capability to uncover & address the root cause of an issue

A proactive work ethic that puts responsiveness to customers first

Passion for building strong relationships with customers and driving great CX

Computer Science / Information Technology degree or diploma or equivalent industry experience.

Ability to travel up to 10% of the time

5+ years' work experience in a client-facing professional services role, or 7 + years of related industry experience.

Updated Certifications and training to include;
Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate

A reasonable estimate of the current base pay range…