Studio Technology Support Specialist

TBD Post — Austin, TX (on-site)|Full-time

Reports to:
Systems Administrator / Technical Operations

TBD Post is looking for a technically curious, detail-oriented Studio Technology Support Specialist to help support the systems, workstations, and infrastructure used in a professional post‑production environment.

This role is ideal for someone with a strong interest in technology, a developing background in systems administration, and the ability to remain calm and methodical during time‑sensitive troubleshooting. The position will begin with clearly defined responsibilities and compartmentalized system access, with the opportunity to grow into deeper infrastructure support over time.

You will work closely with the primary systems administrator and senior technical coverage to support editors, colorists, audio engineers, producers, and other staff. The role includes day‑to‑day user support, workstation troubleshooting, documentation, inventory, room checks, backup/status verification, and escalation of larger infrastructure issues.

This is not a generic office IT role. The facility depends on shared storage, media workstations, creative applications, audio/video rooms, backup/archive systems, networking, and vendor‑supported infrastructure — a live production environment where protecting users' work is more important than guessing quickly.

You don't need to know every system on day one. The role is designed around gradual, supervised growth: you'll begin with clearly defined responsibilities, task‑appropriate access, and documented procedures, with additional access and responsibility granted over time as you demonstrate technical understanding, consistency, strong documentation habits, and sound judgment. The right candidate is careful and technically engaged, building strong operational habits without exposing production systems to unnecessary risk.

Training on facility‑specific systems is provided.

• Provide first‑line technical support for macOS, Windows, and Linux systems
• Troubleshoot workstation, login, software, storage‑mount, peripheral, display, network, and remote‑access issues
• Assist users in edit, color, audio, production, and administrative environments
• Perform routine room checks and confirm workstations, displays, peripherals, and shared resources are functioning properly
• Follow documented procedures for common support tasks and low‑risk maintenance
• Gather useful troubleshooting information — screenshots, logs, error messages, system details, and user impact
• Escalate storage, networking, virtualization, database, backup/archive, and production‑critical issues to senior technical staff
• Help maintain technical documentation, diagrams, inventories, checklists, and runbooks
• Assist with workstation setup, software installation, updates, cable/peripheral swaps, and basic endpoint maintenance
• Monitor and report on backup, sync, license, and system‑status checks according to documented procedures
• Coordinate with vendors when directed and help track support cases
• Learn facility‑specific systems over time, including shared media storage, backup/archive tools, virtualization, networking, remote access, media I/O, and room technology
• Communicate clearly with users during time‑sensitive troubleshooting and keep relevant staff informed of issue status

• Strong attention to detail and the ability to follow technical procedures carefully
• A strong interest in technology and a desire to keep learning across multiple systems
• Ability to stay calm, organized, and communicative during time‑sensitive troubleshooting
• Foundational systems administration experience with macOS, Windows, and Linux
• Basic understanding of networking concepts such as IP addresses, DNS, DHCP, Ethernet, Wi‑Fi, and network shares
• Comfort using command‑line tools when guided or when following documentation
• Ability to document work clearly and accurately
• Good communication skills with both technical and non‑technical users
• Good judgment around when to troubleshoot independently and when to elevate
• Respect for production systems, user data, shared storage, and active client work

• Experience…