Senior Technical Application Specialist | Vision ERP Automotive

Job Overview

Transform technical challenges into solutions! As a Senior Technical Application Specialist, you will provide exceptional technical support and guidance for Epicor Vision ERP, partnering with some of the largest automotive aftermarket wholesale parts distributors across the United States, Canada, and Mexico. In this customer‐facing role, you’ll troubleshoot complex application issues, deliver practical solutions, and build trusted relationships by helping customers maximize the value of their Vision investment.

• Acquire and maintain current knowledge of Vision ERP software.
• Provide software and hardware support for existing customers.
• Diagnose technical and/or system problems via phone and email; troubleshoot, repair, and test solutions; fully document and, if necessary, escalate.
• Follow procedures to troubleshoot client‑server software application and hardware issues.
• Stay up‑to‑date with software updates and changes to provide timely and accurate solutions to customers.
• Contribute to and use the department’s knowledge base articles and FAQs.

• At least 4 years’ experience in service support.
• Excellent problem‑solving skills, including root cause analysis and escalation judgment.
• Good knowledge of Microsoft Server and Unidata or other PICK databases.
• Knowledge of ERP systems is an asset.
• Experience with documenting procedures and writing knowledge base articles.
• Ability to work well with a team in a fast‑paced, constantly changing environment.
• Outstanding customer service skills and dedication to the customer experience.

• Experience with product warehousing, distribution, and supply chain management.
• Knowledge and applied use of AI tools (e.g., ChatGPT, Co‑Pilot).
• Knowledge of Microsoft Excel, Word, ERP applications, or analytical tools.
• Ability to work all available shifts, including nights, weekends, and holidays.
• Calm under pressure and strong incident ownership.
• Clear and concise writer, able to document cases and resolutions accurately.
• Ability to build relationships and develop trust with customers over time.

• Health and Wellness:
  Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility:
  Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development:
  Free Linked In Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support:
  Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace:
  Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance:
  Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility:
  Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. We are an equal‑opportunity employer.