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IT Service Desk Specialist – End-User Support
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-24
Listing for:
Floor & Decor Holdings Inc.
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Floor & Decor Holdings Inc. is seeking an IT Service Delivery Store Support professional to triage and resolve store-wide issues across stores, distribution centers, and offices. You will handle tickets, phone and email inquiries, and provide end-user support for Windows, Office 365, and POS systems.
The role emphasizes strong customer service, effective communication, and the ability to learn new systems such as Okta, Zoom Telephony, and Workday while maintaining documentation in Service Now.
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