Senior Technical Writer

Overview

Senior Product Content Engineer / Technical Writer. Department:
Product & Strategy.

Reports to:

Director, Product Content & Digital Adoption.

Location:

Austin, TX (Hybrid 2-3 days/week required).

Candidates must be authorized to work in the United States for the duration of employment without requiring employer sponsorship of any kind.

This role supports an AI-native content function, designing AI-powered pipelines for content production with human editorial judgment, ensuring accuracy, brand consistency, and technical correctness at scale.

This role reflects expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent.

The Senior Product Content Engineer is a senior individual contributor responsible for producing high-quality technical content across Togetherwork's product portfolio using AI-first workflows. This role owns the most complex content deliverables, including API documentation, release notes, in-app contextual help, and internal enablement materials, and serves as the primary architect of the AI content pipelines that power the team's output. This is not a traditional technical writing role;

the role designs prompt systems, builds automated content workflows, and applies deep editorial judgment to AI-generated output. The expectation is that AI produces the first draft of everything, and this role ensures accuracy, clarity, brand consistency, and technical correctness at scale.

The role partners with Product Managers, Product Owners, Engineering, and Design to embed content production into the delivery lifecycle, ensuring documentation and in-app help are ready  Senior Product Content Engineer also coaches the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft. The role works under the direction of the Director, Product Content & Digital Adoption, who owns the overall content strategy, team operating model, and AI pipeline architecture.

• Design and maintain AI content pipelines that generate release notes, API documentation, in-app help, and enablement materials from Jira tickets, PRDs, and design specs.
• Build and refine prompt libraries, templates, and structured workflows that produce consistent, high-quality output across products.
• Apply editorial expertise to review, refine, and approve AI-generated content for accuracy, voice, and completeness.
• Continuously improve pipeline quality by analyzing output patterns, identifying failure modes, and refining prompts.
• Evaluate new AI tools, models, and capabilities and recommend integration into existing workflows.
• Partner with the Director to expand AI pipeline coverage to new content types and product areas.

• Own API documentation, developer guides, and technical reference materials across assigned products.
• Partner with Engineering to ensure API docs are accurate, complete, and aligned with current endpoints and schemas.
• Create and maintain structured documentation frameworks that can be templated and scaled across the portfolio.
• Produce clear, developer-friendly content that reduces integration friction and support escalations.

• Produce release notes and change logs aligned to product launch cycles across multiple products.
• Create in-app contextual help content that guides users through features, workflows, and common tasks.
• Develop internal enablement materials for Sales, CX, and Support teams tied to product releases and updates.
• Ensure all content is consistent in voice, structure, and quality across the portfolio, following standards set by the Director.

• Embed into product delivery workflows to capture content requirements early in the development lifecycle.
• Partner with Product Owners to extract story-level detail for documentation and help content.
• Collaborate with the Digital Adoption Specialist to ensure written content and in-app guides are complementary and consistent.
• Work with the Director to define and refine content standards, style guides, and quality benchmarks.
• Coach and support the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft.

Required Qualifications

• 5 to 7+ years of technical writing, content engineering, or product documentation experience in SaaS or software environments.
• Demonstrated experience building AI-powered content workflows using LLMs, prompt engineering, and automation tools.
• Strong technical writing skills with experience producing API documentation, developer guides, and reference materials.
• Experience writing release notes, in-app help, and enablement content for multi-product portfolios.
• Proficiency with documentation tools and platforms (Confluence, Jira, Swagger/OpenAPI, Read Me, or similar).
• Analytical mindset with experience measuring content effectiveness and iterating based…