IT - Technical Support - Junior
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-24
Listing for:
Spectraforce Technologies
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title
IT
- Technical Support
- Junior
Austin, TX 78758
Duration12 Months
Flexible Hours8 - 4:30 or 8:30 - 5:00
Job DescriptionThis is an entry‑level position with the Desktop Support group of Client, and will focus on providing real‑time support for technology problems and fulfillment services (move, add, or change requests) for our Client internal customers.
We are looking for an enthusiastic candidate who enjoys a fast‑paced environment, has great customer service skills and a "can‑do" spirit.
What you'll do- Work with a team of Desktop Support technicians in one of the largest service centers at Client with over 6,000 users.
- System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
- Provide hands‑on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
- Also required to provide phone support and remote assistance as needed.
- Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
- Document work in various tools. (Remedy, Clarity)
- Provide excellent customer support to Client.
- The successful candidate will have a Bachelor's degree in technology and/or a minimum 1-3 years' recent experience supporting technology in an enterprise‑wide internal Service Center environment.
- A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
- Should demonstrate strong communication skills, including both written and verbal.
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