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Critical Incident Response & MIM Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-24
Listing for:
Kentro
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Kentro in Austin, TX is seeking a Major Incident Management (MIM) Support Specialist to support the VA End Point Support and Operations Monitoring contract. You will be part of a two-person Incident Management team, coordinating with system owners, application development, and infrastructure teams to investigate and diagnose incidents and mitigate issues to restore services.
Responsibilities include 24/7 coverage, incident resolution, and reporting on MTTR and SLA metrics.
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