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Fleet Support Analyst
Job in
Austin, Travis County, Texas, 78701, USA
Listed on 2026-07-25
Listing for:
Artech
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Fleet Support Analyst
Join our dynamic team as a Fleet Support Analyst, where you will play a crucial role in ensuring the operational uptime of our fleet. Your expertise will be pivotal in troubleshooting and resolving hardware/software-related issues, interfacing with operators, and collaborating with our Fleet Support Engineering team.
RequiredSkills & Qualifications (Must-have qualifications that candidates must meet to be considered)
- Minimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.
- Strong analytical and problem-solving skills with the ability to think critically under pressure.
- Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.
- Demonstrated proficiency in data analysis and interpretation.
- Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.
- Strong commitment to safety and adherence to strict quality standards.
- Prior work experience at client or in client's Industry.
Applicants must be able to work directly for Artech on W2.
Day-to-Day Responsibilities (key tasks and expectations for the role)- Point of contact for real-time escalation of fleet issues.
- Perform initial diagnosis and troubleshooting:
Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures. - Escalate unresolved issues and ensure timely intervention by higher-level teams.
- Document issue resolution processes:
Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements. - Analyze historical data and identify trends:
Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures. - Communicate effectively and build trust:
Collaborate seamlessly with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams. - Support on-call rotation with the possibility of days, swing and mid shift.
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