Applications Engineer; Field Based

Applications Engineer (Field Based)

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview

The Applications Engineer (Field Based) is a pivotal, customer-facing role, that combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. Acting as a trusted partner to our clients, this position requires independent judgment and discretion to troubleshoot challenges, implement preventative maintenance, and ensure operational continuity-minimizing downtime and maximizing customer success. The Applications Engineer (Field Based) primarily works at customer sites, though travel may be required as needed.

This role is located in Austin, TX.

Key Responsibilities

• Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
• Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
• Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
• Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
• Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
• Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
• Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements
• Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
• Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime
• Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
• Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction
• Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
• Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
• Adheres rigorously to all safety protocols and utilizes all required safety equipment
• Performs other duties as assigned related to the company's service processes and overall business needs

Experience and Qualifications

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
• Experience in a Field Service or Applications Engineering role preferred
• Strong…