Project Manager, IT Project Manager, Systems Analyst

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at Logic Monitor, check out our Careers Page.

Logic Monitor® is the AI‑first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on‑premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

Logic Monitor is seeking a Professional Services Project Manager to lead the successful delivery of customer engagements by owning the end‑to‑end execution of Logic Monitor implementations—ensuring they are completed on time, within scope, and on budget. In this role, you will oversee multiple concurrent projects, ranging from standard implementations to complex enterprise deployments with custom components, while partnering closely with customers and cross‑functional teams to maximize business value.

As Logic Monitor continues to innovate through Edwin AI and AI‑driven operational capabilities, experience with AI technologies, generative AI, or AI‑enabled business processes is considered a plus.

As the accountable owner of each project's success, you will drive execution with confidence—developing project plans, aligning stakeholders, proactively managing risks, and ensuring measurable value is delivered to both the customer and Logic Monitor. This role offers the opportunity to make a lasting impact by championing operational excellence, advancing project delivery across a dynamic and growing organization, and helping customers realize the benefits of modern observability and AI‑powered operations.

• Strategic Planning & Execution– Guide customers through the implementation journey by developing and managing project plans that align with customer objectives, technical requirements, and business goals.
• Project Coordination & Governance– Establish project structure, facilitate collaboration across customer and internal teams, and maintain clear communication throughout the project lifecycle, including interactions with executive and technical stakeholders.
• Stakeholder Management & Customer Advisory– Build trusted relationships with customers by providing proactive guidance, facilitating decision‑making, managing expectations, and helping customers navigate risks and dependencies.
• Delivery Management– Coordinate and oversee project milestones, ensuring adherence to scope, timeline, and budget while identifying and addressing risks, issues, and blockers.
• Cross‑functional Collaboration– Partner closely with Sales, Customer Success, Support, Solutions Engineering, and Professional Services delivery teams to ensure successful customer outcomes and a seamless customer experience.
• Operational Excellence– Contribute to the…