Field Services Engineer

Role:
Field Services Engineer

Location:
Austin, Texas

Applicants must be authorized to work in the US without sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

• Participate in troubleshooting for both hardware and software issues;

• Perform general onsite, hands‑on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations

• MACDs;
  Hardware changes (e.g., hardware installation and testing upon configuration);
  Server/Storage reboots;
  Power cycles;
  Post‑deployment validation of service functionality;

• Provide onsite escorts for Third Parties

• Customer Location survey updates (rack elevations, current equipment, etc.);

• Video room support including endpoints and meeting room panels;

• Assisting with live events as requested by Customer

• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).

• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).

• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow‑ups, OS issues, network access issues);

• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);

• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational

• Checking networked printers and MFDs for error messages

• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

(Top 5 Keywords or skills)

Skill Proficiency

Years of Experience

Basic Knowledge

Medium

Expert

Windows 10/11, Laptop/Desktop/MacOS/mobile device Support, Microsoft 365, Active Directory, Printer & MFD Support

5-8 years

Yes

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.