Technical Support Specialist

EBMX Technical Support Specialist

Location:

Austin, Texas

Department:
Technical Support / Operations

Employment Type:

Full-Time (will consider part time for the right candidate)

EBMX is seeking a detail-oriented and hands‑on Technical Support Specialist to support customers and internal operations related to EBMX products. This role requires technical knowledge of our product line, excellent troubleshooting skills, and the ability to professionally communicate with customers through helpdesk systems while following established internal processes and procedures.

The ideal candidate is highly organized, mechanically inclined, customer‑focused, and comfortable performing bench testing, diagnostics, and warranty assessments in a fast‑paced environment.

• Provide technical support to customers through helpdesk tickets, email, and other support channels in a professional and timely manner
• Troubleshoot and resolve technical issues related to EBMX products
• Perform hands‑on bench testing, diagnostics, and product evaluations
• Conduct warranty assessments and accurately document findings and resolutions
• Maintain detailed records and follow internal support and warranty procedures
• Dispatch warranty parts in a timely manner
• Ensure all customer interactions reflect a high standard of professionalism and customer service
• Follow company processes and escalation procedures consistently and accurately
• Contribute to internal documentation, troubleshooting guides, and knowledge base updates

• Previous experience supporting technical or electronic products highly beneficial
• Familiarity with EBMX products and systems strongly preferred
• Strong attention to detail and organizational skills
• Hands‑on experience with diagnostics, testing, or repair work
• Ability to perform bench testing and technical evaluations independently
• Excellent written and verbal communication skills
• Comfortable managing customer interactions through helpdesk ticketing systems
• Ability to follow established internal processes and documentation standards
• Strong problem‑solving and troubleshooting abilities
• Ability to work independently

• Experience in electric vehicle, powersports, electronics, or automotive industries
• Experience with warranty processing and shipping
• Familiarity with helpdesk software platforms

• Opportunity to work with innovative performance technology brand
• Collaborative and fast‑paced environment
• Career growth opportunities within a growing company