ServiceNow Developer

Our client is a leading developer, publisher and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through its reputable, wholly owned divisions. These products are crafted for console systems and personal computers, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services.

Our client is seeking an outstanding Service Now Developer to join the Workplace Engineering team. This individual will collaborate with internal clients to understand and resolve incidents, enhancements and catalog item requests. They will engage with the development team to review configurations, design, approach and implementations and maintain Quality Assurance test plans and the Automated Test Framework testing and maintenance.

The successful candidate will possess excellent written and verbal communication skills and work with various partners to develop custom workflows and procedures for various internal groups at the company including IT/IS, HR, Facilities, and Legal.

The Service Now Developer will be part of a team responsible for the maintenance and improvement of the Service Now platform and will provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to the changing priorities of a fast-growing organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

• Analyzes, prioritizes, triages and resolves Service Now Support tickets and requests
• Designs and develops solutions for Service Catalog Items, general features, enhancements, bug fixes and module implementations
• Leads agile sprint defined development tasks to support release cycles
• Creates, handles, and executes quality assurance test plans for development work and platform upgrades
• Maintains and updates the Automated Test Framework to support system updates and release testing
• Provides general technical support to and educates / trains Service Now users
• Builds and maintains training materials and support guidelines
• Identifies process and system deficiencies and collaborates with Service Now developers on the recommended solution and improvement plans
• Identifies and reduces repetitive tasks through automation and training of Global Support team

• 5+ years developing in Service Now Proven success developing within the Service Now application and customization using client scripts, Business Rules, UI policies etc.
• Solid grasp of Service Now core architecture, especially modules such as:
  Service Catalog, Change/Incident/Problem Management, CMDB, Knowledge Management, & Automated Test Framework
• Ability to build, administer and run Workflow Configuration
• Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
• Understanding of Web technologies like HTML, CSS, XML, JavaScript, REST API

#DICE