Customer Success Engineer

Med Clinic X is a healthcare technology company building secure and innovative digital health solutions for healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and integrated healthcare products that help clinics, hospitals, and medical organizations improve operations and patient experiences.

Our mission is to help healthcare organizations successfully adopt and maximize the value of modern technology.

We are seeking a Customer Success Engineer to support healthcare clients through technical onboarding, platform adoption, troubleshooting, and ongoing success.

In this role, you will combine technical expertise with customer-facing skills to ensure healthcare organizations successfully implement and use Med Clinic X solutions. You will work closely with customers, engineering teams, and product teams to solve technical challenges and improve client outcomes.

• Act as a technical partner for healthcare customers.
• Troubleshoot platform issues and provide technical guidance.
• Support customer onboarding and product adoption.
• Help clients achieve their technology goals.
• Assist with deployment and configuration of platforms.
• Support API integrations and technical workflows.
• Troubleshoot EHR/EMR connectivity issues.

• Understand customer workflows and business needs.
• Recommend best practices for platform usage.
• Monitor customer health and identify improvements.
• Collect feedback to improve products and services.

• Work with engineering to resolve technical issues.
• Communicate customer requirements and challenges.
• Support product improvements based on client insights.
• Document solutions and technical processes.

• Bachelor's degree in CS, IT, Engineering, or related field.
• Experience in customer success, tech support, or implementations.
• Strong understanding of software applications and SaaS platforms.
• Excellent communication and problem-solving skills.
• Ability to work with technical and non-technical stakeholders.

• Experience in US healthcare or healthcare SaaS environments.
• Familiarity with HIPAA compliance and healthcare workflows.
• Experience supporting EHR/EMR integrations.
• Background in technical account management or implementation.
• Knowledge of healthcare interoperability standards.

At Med Clinic X, you will help healthcare organizations successfully use technology to improve their operations. You will:

• Work directly with healthcare technology customers
• Support real-world SaaS implementations
• Collaborate with engineering and product teams
• Improve customer experiences through technology

SaaS Customer Success EHR/EMR Integrations API Troubleshooting SQL & Data Queries HIPAA & Compliance Technical Account Mgmt

Support secure multi-tenant user portals and role-based access management settings.

Assist clients in configuring patient self-service portals, registration, and forms workflows.

Troubleshoot FHIR/HL7 connectivity issues and data synchronization pathways with Epic and Cerner.

Solve real-time WebRTC audio/video streaming connection bugs and patient-doctor routing errors.

Optimize AI medical dictation or automated workflow tools with customized clinician settings.

Configure automated clinical intake, appointment reminders, and billing report runs.