Global Service System Specialist Manager

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

* Build What Matters

Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.

* Innovate with Agility at a Global Scale

Work in an entrepreneurial environment that enables speed, collaboration, and global impact.

* Grow in a People-Centered Culture

Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Manager will be responsible for planning, developing, implementing, and managing the Global Service and technical direction of the System Specialist team to include advanced global technical support, training, and communications to internal departments, Partners and Distributors. Continued focus on product and service improvements and innovative solutions.

Duties and Responsibilites

* Provides departmental technical leadership and guidance for major customer organizations in servicing, maintaining, and operating Luminex instruments.

* Manages key decision points that drive product service offerings, service revenue, and value added support that generates growth.

* Coaches and mentors Global Service Specialist team

* Advises field service and Depot personnel of technical updates for both existing and new product lines.

* Analyzes data reports and service documentation to identify technical trends and proactively identifies areas of improvements for device services. Manage improvement plans to ensure customers and partners receive the highest quality of technical support.

* Monitors and reviews all SOPs to ensure updates and releases for changes and improvements are appropriate, and disseminates to departmental personnel as needed.

* In conjunction with the Change Control Board, affects and supports timely and comprehensive Technical Notes while ensuring the impact on the department is appropriate and manageable.

* Monitors updates to the Field Service Training documentation.

* Monitors and advises development of product training material, part numbers and other technical documentation for Field Service and the Depot.

* Manages technical data documents and part pricing. As needed, release and update FS part numbers for both existing and new products.

* Ensures Field Service storage site is updated and current with appropriate information needed by both internal staff, as well as customers.

* Develops effective working partnerships with internal Luminex departments to ensure goals, deadlines, and training schedules are met.

* Partners with the training department to define necessary training for field service engineers on system upgrades and new systems components.

* Manages the curriculum and scheduling of training classes and workshops for Luminex personnel to upgrade and maintain current qualifications.

* Acts as resource for Field Service related issues for Luminex personnel (service engineers, training, technical support, etc.), and as needed the final decision making authority to resolve problems and issues that benefits both the customer and the company.

* Enforces and adheres to all environment, health and safety SOP's, equipment polices and procedures, including department specific requirements.

* Other duties as assigned

Education, Experience and Qualifications

* Associate's Degree (AA or AS) in Electronics or instrumentation/electronics equivalent…