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Hybrid Service Desk Specialist | Fast-Paced Tech Support
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-27
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Flash is seeking a Service Desk Specialist to join our Austin team in a hybrid setup. You will handle a variety of software and hardware issues, document all interactions, and escalate when needed. The role emphasizes strong communication, teamwork, and a customer-first mindset.
Responsibilities include responding to calls and emails, maintaining ticket records in Freshdesk, and supporting rapid resolution in a fast-paced environment. This is a full-time position with a structured shift schedule.
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