Technical Account Manager

Med Clinic X is a healthcare technology company building modern digital health systems that support healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and integrated digital health products for clinics, hospitals, and healthcare providers.

Our mission is to ensure seamless adoption, integration, and success of our healthcare technology solutions across client organizations.

We are seeking a Technical Account Manager to manage client relationships, oversee technical onboarding, and ensure successful adoption of healthcare SaaS platforms.

In this role, you will act as the primary technical point of contact for healthcare organizations across the United States, helping them implement, integrate, and optimize Med Clinic X solutions.

You will bridge the gap between clients and engineering teams to ensure smooth deployment and long-term customer success.

• Manage relationships with healthcare clients and organizations.
• Ensure successful onboarding and adoption of SaaS platforms.
• Understand client needs and translate them into technical requirements.
• Maintain long-term client satisfaction and retention.

• Support integration of healthcare SaaS with client systems.
• Assist with API configurations and EHR/EMR integrations.
• Coordinate with engineering teams for complex solutions.
• Optimize platform usage for healthcare workflows.
• Ensure clients are using features effectively.
• Provide guidance on system configuration and best practices.
• Improve client operational efficiency through technology.

• Work closely with product, engineering, and support teams.
• Communicate client feedback to internal teams.
• Track implementation progress and success metrics.
• Ensure timely resolution of technical issues.

• Bachelor’s degree in CS, Info Systems, Business, or related field.
• Experience in technical account management, customer success, or SaaS implementation.
• Strong understanding of software systems, REST APIs, and database structures.
• Excellent communication and client-facing presentation skills.
• Proven track record managing multiple enterprise accounts simultaneously.

• Experience in US healthcare or healthcare SaaS environments.
• Familiarity with HIPAA compliance and healthcare data systems (FHIR, HL7).
• Background in technical support, solutions engineering, or implementation.
• Experience working with enterprise clinical clients and hospitals.

At Med Clinic X, you will ensure healthcare organizations successfully adopt and scale modern digital systems. You will:

• Work directly with US healthcare organizations
• Support implementation of SaaS and AI healthcare platforms
• Bridge technical and business teams
• Build a career in healthcare technology success and delivery

Technical Account Management API & System Integration EHR/EMR (FHIR & HL7) Concepts CRM Platforms (Salesforce/Hub Spot) Enterprise Customer Success Cloud & Devops Architecture

Manage onboarding operations for hospital systems adopting clinic-wide portals.

Guide client technical teams through user account authentication configurations.

Coordinate Epic/Cerner API hooks and FHIR resource integrations.

Align software configurations with daily medical practitioner schedules.

Monitor SLA latency metrics and lead regular client system health reviews.