Desktop Support Technician

Job#: 3043190

Job Description:

Desktop Support Technician

Location:

Austin, TX

Monday–Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

Join the Desktop Support team and provide hands‑on technology support for over 6,000 internal users in one of the company’s largest service centers. This entry‑level opportunity is ideal for a customer‑focused IT professional who thrives in a fast‑paced environment and enjoys solving technical challenges.

• Provide real‑time technical support for desktops, laptops, monitors, printers, and other end‑user technology.
• Install, configure, troubleshoot, and maintain Windows 10, Windows 11, and macOS devices.
• Deliver remote and phone‑based technical assistance as needed.
• Deploy, recover, and track hardware assets while maintaining accurate inventory records.
• Document incidents, service requests, and resolutions in tools such as Remedy and Clarity.
• Collaborate with a team of Desktop Support professionals to ensure excellent service delivery.
• Support move, add, and change (MAC) requests across the organization.

• Bachelor’s degree in Information Technology or a related field, or 1–3 years of experience in enterprise desktop support or an internal IT service center environment.
• Working knowledge of Windows 10, Windows 11, and macOS support.
• Strong troubleshooting and problem‑solving skills.
• Excellent written and verbal communication abilities.
• Customer‑first mindset with a positive, proactive attitude.

A motivated, service‑oriented professional with a “can‑do” attitude who enjoys helping others, learning new technologies, and delivering exceptional support in a dynamic enterprise environment.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service…