Technician, Senior IT; Computer

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Technician, Senior IT (Computer Support)

The Senior IT (Computer Support) Technician provides technical support for computing devices, network connectivity, and peripheral equipment across the College. This position installs, configures, maintains, and troubleshoots endpoint devices, and responds to service requests to ensure reliable IT operations. The technician also provides excellent customer service, trains faculty and staff, and supports the College's instructional, administrative, and operational technology needs.

• Provides technical support for all faculty/staff, and general academic computers; training and assistance to faculty and staff in ACC departments; analyzes problems and implements solutions according to department guidelines and procedures; ensures system stability, accessibility and proper configuration of assigned technical systems and components.
• Performs computer troubleshooting to diagnose system problems; assists with issues in the Virtual Desktop Infrastructure (VDI); analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents results of troubleshooting in ticketing system.
• Sets up and troubleshoots network hardware; resolves configuration issues and other security and access problems on computing devices, making adjustments to ensure connectivity.
• Responsible for deploying, maintaining, and updating computing devices, network hardware, equipment, and peripherals; installs software upgrades, enhancements and revised functions; activates and deactivates network ports.
• Assists with decommissioning equipment and its proper disposal as needed.
• Responds to the technical needs and inquiries of users by monitoring the ticket queue and online technician chat; explains IT issues, deploys solutions, and follows up with users to ensure the stability and functionality of the users' systems.
• Monitors physical security of assigned department assets; controls access to IT areas (network closets).
• Reports technical problems which need to be addressed by improved policies or procedures.
• Trains users on new software applications usage and configuration issues.
• Maintains and follows up with administrative record keeping and asset inventory. May assist with providing technical documentation for IT department website.
• Creates and maintains a positive working relationship between IT and ACC departments, vendors, and consultants.
• Administration, troubleshooting, and maintenance principles of multiple operating systems (Windows 7/10, Mac OS 10.12+, and mobile operating systems such as iOS, Android, and ChromeOS), and web- and windows-based software applications.

• Network hardware, software and peripheral equipment troubleshooting techniques; network support at the end-point level.
• Virus/malware remediation.
• Customer service techniques and practices.
• Familiarity…