Event & AV services technician Job Austin area,Texas USA,IT/Tech

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Typically 5–7 years of related work experience.
Operate, maintain, and upgrade video conferencing equipment, test environments, and infrastructure.
Utilize Service Now for incident tracking, service tickets, and change requests.
Proficient in Microsoft 365 applications, including Microsoft Teams, PowerPoint, and Outlook.
Basic understanding of networking and network protocols.
Extensive knowledge of video infrastructure and endpoint technologies, including Cisco CUCM, Cisco TMS, Cisco Expressway, Cisco Endpoints, Microsoft Teams Rooms, Poly Endpoints, and Zoom Rooms.
Provide video conferencing event planning production packets, including logistics, test plans, configuration drawings, and related documentation while coordinating with cross-functional teams.
Familiarity with media encoders such as Wirecast and OBS.
Understanding of eCDN management and enterprise video collaboration products and services.
Troubleshoot and resolve video conferencing and event service incidents, including hardware/software issues and RMAs.
Process service requests within the Video and Event Services team.
Experience supporting Zoom Meetings & Webinars, Microsoft Teams Meetings & Teams Live, Cisco Webex Meetings & Webinars, and other enterprise collaboration platforms.
Schedule, set up, and disconnect video conferences for internal and external meetings.
Work with third-party vendors to troubleshoot issues and perform root cause analysis.
Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Conduct equipment audits as required.
Follow established processes and ensure team adherence to operational standards.
Advanced knowledge of installing, configuring, and troubleshooting AV equipment, including cameras, microphones, projectors, touchscreens, monitors, and related hardware.
Self-starter with the ability to work independently and collaboratively.
Strong time management, prioritization, analytical, multitasking, and communication skills.
Communicate effectively with end users, IT teams, executives, and management.
Experience operating audio and video equipment for live events such as All Hands meetings and Town Halls.
Hands-on experience troubleshooting and supporting Crestron, Biamp, Extron, Allen & Heath 30-channel digital mixers, Vaddio video switchers, digital camera equipment, Clear-Com communication systems, lighting boards, PowerPoint, VLC Player, PC hardware, and AV peripherals from Shure, Netgear, QSC, Epson, and Samsung.
Produce Run of Show documents, attendance reports, IT equipment readiness checklists, and other production documentation.
Collaborate with operations and support teams to streamline processes, improve efficiencies, and enhance the overall end-user experience.
Partner with the software engineering team to develop and improve internal video monitoring and observability tools, including dashboards, endpoint audits, telemetry, and automated triage, translating operational challenges into product requirements.
Contribute to the ongoing development of the video operations platform by validating call quality, endpoint, and network telemetry, testing new features, and providing roadmap feedback.
Comfortable with data-driven monitoring and reporting to identify recurring incidents, analyze trends, and improve proactive alerting.
Interest in automation and continuous improvement, helping standardize and streamline video operations workflows, including incident management, equipment audits, and event readiness processes.

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