Sr. Director of IT Infrastructure and Operations

This work environment is onsite 4 days per week, remote 1 day. The location is south Austin.

We are seeking a proactive, strategic Senior Director of Infrastructure & Operations to lead and evolve several critical technology functions. This individual will be responsible for strengthening the infrastructure organization, building new capabilities, and establishing clear team structures and ownership across infrastructure, security, service desk, and field engineering. The ideal candidate will have a strong technical foundation in networking, infrastructure, and/or Dev Ops rather than a career primarily rooted in end-user support.

This leader must be comfortable assessing the current environment, identifying priorities, and independently driving organizational and technical improvements.

• Develop and execute the strategy for enterprise infrastructure and operations.
• Help build and mature an internal platform-as-a-service capability.
• Establish and grow a Dev Ops function, including defining the appropriate team structure, responsibilities, and operating model.
• Lead teams responsible for security, service desk operations, field engineering, and other infrastructure-related functions.
• Assess the current structure of network and field technical teams and recommend where these functions should sit within the organization.
• Clarify roles, responsibilities, and ownership across infrastructure and operations teams.
• Evaluate the organization’s audiovisual support needs and recommend the appropriate structure and reporting alignment for that function.
• Identify gaps in capabilities, processes, staffing, and organizational design, and develop plans to address them.
• Improve coordination and accountability across technology teams.
• Partner with technology leadership and other stakeholders to align infrastructure priorities with broader organizational needs.
• Provide leadership, coaching, and direction to both managers and technical teams.
• Proactively identify opportunities and drive initiatives without requiring significant day-to-day direction.

• Significant leadership experience overseeing enterprise infrastructure and operations teams.
• Strong technical background in networking, infrastructure engineering, Dev Ops, or a closely related area.
• Experience building, restructuring, or maturing technical teams and operating models.
• Experience building out Dev Ops function from scratch and/or re-engineering Dev Ops (Azure).
• Understanding of platform-as-a-service concepts and modern infrastructure delivery practices.
• Experience leading multiple technology functions through direct and indirect reporting relationships.
• Ability to evaluate ambiguous organizational challenges and create practical, clearly defined solutions.
• Strong organizational design, change leadership, and cross-functional communication skills.
• Demonstrated ability to operate independently, establish priorities, and move initiatives forward.

This position will oversee functions that may include:

• Infrastructure and network operations
• Dev Ops
• Information security
• Service desk operations
• Field engineering
• Audiovisual support

Application development, data engineering, and broader technology shared services are outside the scope of this position.