Technical Support Engineer - Etch AMNA

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

Salary: $96,000.00 - $

Location:

Home / Mobile, AZ‑001;
Home / Mobile, Bay Area, CA‑002;
Home / Mobile, ‑001;
Home / Mobile, OR‑001;
Home / Mobile, TX‑001

As a Technical Support Engineer (TSE), you’ll provide technical support remotely and on site to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, wafer issues, and performance enhancement programs where first‑line support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, you’ll establish success criteria, develop comprehensive action plans, analyze findings, perform root‑cause analysis, and support FSO repair activities through escalation closure.

• Support multiple technical escalations, focusing on time to resolution and quality of work
• Attend customer field issue meetings with FSO and collaborate with BU engineers
• Recommend best practices to improve products, processes, or services
• Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on‑site coaching to Field Service Operations
• Provide Alpha and Beta Site support
• Support NPI development early in the product life cycle, and at key customer sites
• Support BU DFx (Design for Service / Install) projects
• Create or collaborate in creating innovative advanced troubleshooting tools
• Coach colleagues with less experience; lead small projects with manageable risks and resource requirements
• Solve complex problems using new perspectives on existing solutions
• Exercise judgment based on the analysis of multiple sources of information and data

• Bachelor’s degree (or equivalent) in a technical field
• 4–7 years of Semiconductor Etch experience
• Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK

• Exceptional communication skills – able to explain difficult or sensitive information
• Excellent relationship management skills – works to build consensus and effectively manage difficult situations and stressful environments
• Aware of competition and the factors that differentiate them in the market

• Shift: Mon‑Fri 8 hr per day
• Travel:
  Yes, generally 25% of the time, but could be as high as 50%
• Time Type:
  Full time
• Employee Type:
  Assignee / Regular
• Relocation Eligible:
  No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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