Senior IT Support Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-31
Listing for:
Prudent Technologies and Consulting, Inc.
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, IT Specialist
Job Description & How to Apply Below
We are seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.
Required Skills- 5+ years of IT/Desktop Support experience
- 2+ years supporting C-Level/VIP Executives
- Windows Desktop Support
- Microsoft 365 (Teams, Outlook, One Drive, SharePoint)
- Apple MDM
- Conference Room & Boardroom AV Support
- Mobile Device Management (iOS & Android)
- VPN & Network Troubleshooting
- Service Now or similar ITSM tool
- Asset & Inventory Management
- Executive-level communication skills
- Microsoft Exchange Administration
- Power Shell Scripting
- Windows Update for Business
- Deliver white-glove IT support to C-suite executives and executive assistants.
- Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.
- Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.
- Perform hardware/software installations, upgrades, and device deployments.
- Manage executive asset lifecycle, inventory, and refresh programs.
- Troubleshoot VPN, networking, printers, and remote access issues.
- Coordinate with L2/L3 support teams and vendors for issue resolution.
- Support executive meetings and provide onsite technical assistance.
- Participate in occasional travel and on-call support.
Position Requirements
10+ Years
work experience
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