Information Technology BA II

Date:
Jul 30, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Information Technology BA II Job Title: Information Technology BA II Agency: Health & Human Services Comm Department: TIERS Elgblty Apps Staff Posting Number: 18428 Closing Date: 07/31/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,098.66 - $8,304.83 Pay Frequency: Monthly

Salary Group: TEXAS-B-23 Shift: Day Additional Shift: Days (First)

Telework

Travel:

Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 1609 CENTRE CREEK

Other Locations:

MOS Codes: ,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB
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IT,Z Prefix

This position is open to U.S. Citizens and permanent residents. Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager. This position participates in highly complex (senior-level) Information Technology (IT) business requirements and related activities throughout the Business Automation and Social Services Applications (SSA) divisional areas of responsibility. Provides analysis and guidance to other agency areas regarding interpreting policies and procedures within the arena of eligibility-system functionality.

Analyzes HHSC assistance program policies and procedures to determine their impact on SSA automated systems (TIERS, SSP, EST, and other related systems) and system functional areas and meets with HHSC business areas and external customers to define system-related business requirements. Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications of changes or additions to current or future technologies.

Other responsibilities include developing, implementing, and maintaining quality assurance processes, best practices, and standards, monitoring internal operations and vendor performance measures, and reporting deficiencies to the Business Requirements manager. Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director.

Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required.

Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems.

• Serves as senior analyst for Business Requirements unit daily operations with primary emphasis on facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). (30%)
• Provides mentoring, consultation, documentation, and direction to other areas of Social Services Applications (SSA) with regards to policy implementation within all SSA eligibility systems. (10%)
• Develops and/or reviews complex system documents or artifacts to convey business requirements and support efficient system design (including but not limited to business rules, business requirements, mock-ups, diagrams, flowcharts, technical specification documents, system design documents, test plans, risk management plans, quality management plans, and/or technical specifications). (20%)
• Performs complex analysis to diagnose system problems and suggests a corrective action plan. (10%)
• Provides…