Now Assist AI Agent / LLM Topic Developer
Listed on 2026-08-05
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IT/Tech
AI Engineer (Applied/Software)
Servicenow Ai Agent Studio Specialist
Strong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich). Practical experience on Now Assist Skills Kit. Strong knowledge and hands-on experience on LLM Topic configuration. Build and configure AI agents (virtual agents, copilots) on Service Now. Design multi-step agent workflows for real scenarios. Use Now Assist capabilities to automate: ITSM workflows (incidents, requests) HR / CSM use cases Create LLM-powered “topics” (use cases) for agents Design:
Prompts Instructions Guardrails Tune responses for:
Accuracy Tone Business context Define dialog flows:
Intents User journeys Fallback handling Ensure:
Natural conversation Minimal friction Improve metrics like:
Containment rate
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