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Platform Operations Lead: Customer Experience & Analytics

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Ferrovial
Full Time position
Listed on 2026-08-07
Job specializations:
  • IT/Tech
    HelpDesk/Support
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below

Ferrovial is seeking a Platform Operations Lead in Austin, TX to oversee day-to-day operations of a tolling rewards platform, including a customer website and mobile apps. You will monitor platform health, track KPIs, and coordinate with operations, customer support, product, technology, and marketing teams to optimize performance and user experience.

The role emphasizes improving customer satisfaction, driving platform improvements, and ensuring effective reporting and communication across

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