Conversion Manager

Job Title Conversion Manager ()Job Description Summary

The Conversion Manager is responsible for defining and executing the transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices. This position will drive the evolution of legacy conversion processes into a modern, intelligence-enabled operating model that enhances efficiency, quality, speed, and client outcomes. The role oversees the end-to-end conversion lifecycle for client onboarding, ensuring client data from a variety of sources and formats is effectively analyzed, standardized, and integrated into C&W platforms and databases.

By leveraging AI-enabled capabilities and process automation, the Conversion Manager will establish repeatable, scalable solutions that reduce manual effort while improving accuracy and consistency.

• Lead the strategic transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices.
• Design, implement, and continuously improve conversion processes that increase efficiency, quality, speed, and client satisfaction.
• Oversee the end-to-end conversion lifecycle for multifamily client onboarding, ensuring successful migration of data from a variety of property management systems and source formats.
• Evaluate and leverage AI-enabled tools, automation technologies, and workflow optimization opportunities to reduce manual effort and improve conversion accuracy and consistency.
• Establish standardized conversion methodologies, quality control frameworks, and governance practices to support scalable growth.
• Manage data extract planning, conversion discovery sessions, source system analysis, data mapping, data validation, and conversion execution activities.
• Partner with Transition, Operations, Technology, Product, and Quality Control teams to ensure timely and accurate onboarding of client portfolios.
• Analyze, standardize, cleanse, and transform data from Yardi, Real Page, Entrata, MRI, and other property management platforms for import into C&W systems.
• Identify conversion risks, data quality concerns, and process improvement opportunities, providing recommendations and mitigation strategies to internal and external stakeholders.
• Oversee quality assurance activities, including reconciliation, validation, exception handling, and post-conversion review processes.
• Develop and maintain expertise in multifamily property management platforms, conversion technologies, reporting tools, and emerging AI capabilities.
• Monitor conversion performance metrics, turnaround times, quality benchmarks, and operational KPIs to drive continuous improvement.
• Collaborate with developers and technical teams to design and enhance conversion tools, automation solutions, integrations, and reporting capabilities.
• Lead large-scale portfolio migrations, acquisitions, platform consolidations, and other strategic conversion initiatives.
• Provide guidance, coaching, and subject matter expertise to conversion team members and business stakeholders.
• Communicate effectively with clients, leadership, and cross-functional teams throughout the conversion process, ensuring transparency and alignment.
• Participate in special projects, system upgrades, and innovation initiatives that support the organization's technology and operational objectives.

• 5+ years of experience in Multifamily data conversion, data migration, implementation, onboarding, or related functions, with increasing levels of responsibility.
• 3+ years of leadership experience managing teams, projects, or operational functions.
• Strong understanding of ETL processes, data mapping, transformation methodologies, data validation, XML, CSV, SQL, and related conversion technologies.
• Demonstrated experience implementing process improvements, automation solutions, AI-enabled tools, or operational transformation initiatives.
• Experience with multifamily property management platforms, including Yardi, Real Page, Entrata, MRI, or similar systems.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, Power Query, and data analysis…