Provider Experience Technology Auditor
Listed on 2026-08-11
-
IT/Tech
IT Business Analyst, Data Analyst
Career Opportunities:
Provider Experience Technology Auditor (19874)
Posting 19874
-Posted
08/07/2026
- Health & Human Services Comm
- MCS Ops DEC and Admin
- Healthcare Support
-c. $5000 - $6999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Provider Experience Technology Auditor
Job Title:Information Tech Auditor III
Agency:Health & Human Services Comm
Department:MCS Ops DEC and Admin
Posting Number:19874
Closing Date:08/21/2026
Posting Audience:Internal and External
Occupational Category:Healthcare Support
Salary Range:$6,377.50-$9,166.66
Pay Frequency:Monthly
Salary Group:TEXAS-B-26
Shift:Day
Additional Shift:None
Telework:
Travel:Up to 5%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility
Location:
Job Location City:AUSTIN
Job Location Address:4601 W GUADALUPE ST
Other Locations:None
MOS Codes: No military equivalent
BriefJob Description
The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Provider Experience Technology Auditor (Technology Auditor III), reporting to the Director of Provider Experience for Operations. The MCS Operations department delivers infrastructure for both the managed care and fee-for-service delivery models within Texas Medicaid, one of the largest healthcare programs in the country, serving approximately 4 million Texans.
Key department deliverables include claims resolution, acute care claims processing, provider enrollment, IDD Waiver Programs, Vendor Drug Program, and management of Medicaid Modernization. MCS is driven by its mission to deliver high quality, cost-effective services to Texans.
The Provider Experience Technology Auditor Performs advanced information technology auditing work evaluating provider facing business processes, systems, and operational practices to identify opportunities that will improve the provider experience. Work involves reviewing technology-enabled workflows, provider enrollment processes, system usability, data integrity, internal controls, compliance practices, and operational performance measures. The auditor evaluates how providers interact with HHSC systems and processes.
Essential Job Functions (EJFs)The Provider Experience Technology Auditor evaluates provider-facing business processes, systems, and operational practices to identify opportunities that improve the provider experience. The position applies analytical and process evaluation techniques to assess operational effectiveness, identify risks, and recommend improvements that reduce administrative burden for providers.
(30%) Conducts audits, quality reviews, and evaluations of provider facing technology systems, business processes, and operational practices. Reviews workflows, system functionality, internal controls, data integrity, compliance practices, and provider interaction points to identify risks, gaps, and opportunities to improve the provider experience.
(25%) Evaluates provider enrollment and Medicaid technology modernization processes, including PEMS and related systems. Reviews provider feedback, systems performance data, process maps, journey maps, dashboards, audit results, and key performance indicators to assess the effectiveness of provider facing processes.
(20%) Prepares audit work plans, reports, findings, recommendations, and corrective action summaries. Communicates clearly to leadership, program staff, technology partners, vendors, and stakeholders. Tracks corrective actions and supports continuous improvement efforts that improve provider satisfaction, system usability, and operational performance.
(15%) Researches and…
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