Desktop Support Specialist, School of Law

Job Posting

Title:

Desktop Support Specialist, School of Law

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- Hiring Department:

School of Law

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- Position Open To:

All Applicants

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- Weekly Scheduled

Hours:

40

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- FLSA Status:

Non-Exempt from FLSA

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- Earliest

Start Date:

Immediately

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- Position Duration:

Expected to Continue

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- Location:

UT MAIN CAMPUS

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- Job Details:

General Notes

The University of Texas School of Law strives to create and promote an environment that values kindness and mutual respect and a culture that provides a deep sense of belonging for each member of our community.

The University of Texas at Austin provides an outstanding benefits package to staff, including:

* Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)

* Vision, dental, life, and disability insurance options

* Paid vacation, sick leave, and holidays

* Teachers Retirement System of Texas (a defined benefit retirement plan)

* Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)

* Flexible spending account options for medical and childcare expenses

* Training and conference opportunities

* Tuition assistance

* Athletic ticket discounts

* Access to UT Austin's libraries and museums

* Free rides on all UT Shuttle and Capital Metro buses with staff

For more details, please see: (Use the "Apply for this Job" box below). and -rewards

Purpose

The Desktop Support Specialist provides frontline technical support to faculty, staff and students at the School of Law, ensuring reliable day-to-day technology and a positive first point of contact for IT services.

Responsibilities

* Provides Tier 1 and Tier 2 desktop support, including responding to help requests, and installing, diagnosing, repairing, maintaining, and upgrading computer hardware (PC and Mac), software, and related equipment to keep workstations running smoothly. Leads new employee IT orientations.

* Maintains accurate, up-to-date records across support ticketing and inventory systems. Responds promptly to urgent or emergency issues, evaluating problems and taking proper action to resolve them quickly.

* Serves as the school's Canvas administrator, supporting course setup, access, and basic troubleshooting.

* Provides backup audio-visual support for the Media Services team as needed.

* Other related responsibilities and functions as assigned.

Required Qualifications

Current or recent experience providing IT customer service and desktop support. Experience supporting macOS computers in a networked environment. Experience supporting Windows 10. Excellent interpersonal skills, including verbal, nonverbal, and written communication. Demonstrated ability to work as part of a team and independently with limited direction. Ability to maintain and manage information and documentation in an organized manner. Experience or willingness to train to perform basic networking functions and troubleshooting.

Experience supporting common applications and suites (e.g., Microsoft Office 365).

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Recent experience providing IT support in a higher education environment. Recent experience providing training and support for a LMS.

Salary Range

$50,000 + depending on qualifications

Working Conditions

* Standard office environment

* Repetitive use of a keyboard or computer

* This position is designated as an on-campus position and requires regular, in-person attendance at The University of Texas at Austin.

Required Materials

* Resume/CV

* 3 work references with their contact information; at least one reference should be from a supervisor

* Letter of interest

Important for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure…