Process Specialist

Job Description:

We are seeking a detail-oriented and analytical Ad Certification Specialist to support content review and policy enforcement for digital advertising platforms. This role is ideal for individuals who thrive in fast-paced environments, can make sound decisions in ambiguous situations, and are comfortable reviewing a wide range of content.

Review and evaluate ads and associated URL content to ensure compliance with platform policies

Maintain high accuracy and consistency in content moderation and certification processes

Identify, analyze, and escalation policy violations, sensitive content, and emerging trends

Enforce platform policies and ensure alignment with internal compliance standards

Participate in User Acceptance Testing (UAT), reporting bugs and suggesting enhancements

Collaborate with cross-functional teams across different time zones

Utilize internal tools to efficiently review, categorize, and moderate content

Escalate issues with proper documentation to ensure timely resolution

Support management in improving ad review processes and compliance controls

High School Diploma or GED Equivalent

At least 2 years of experience relating to the job description

Strong attention to detail with the ability to analyze and interpret content in ambiguous scenarios

Comfortable working in a fast-paced, high-volume environment

Excellent communication, organizational, and time management skills

Awareness of current events, pop culture, and online trends

Ability to review and handle sensitive or potentially harmful content

Proven ability to perform repetitive tasks with high accuracy

Flexibility to work rotational shifts, including weekends

Prior experience in ad review, content moderation, or digital advertising

Familiarity with products and platforms (macOS, iOS)

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.