SAP Service Management Consultant

Overview

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions.

Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

• Knowledge of ERP systems and integration techniques, along with sector focus
• The ability to handle end to end ERP package customization and implementation
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands‑on coding experience
• A collaborative spirit and excellent communication skills with cross- functional teams and client stakeholders

• SAP experience with experience in Service Management (SM)/Customer Service (CS)
• Experience working in implementations, rollouts/support projects
• S/4
  
  HANA hands‑on work experience and good understanding of BTP cloud applications
• Advanced knowledge on – Service Notification, Service orders, Warranty and billing
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management.
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Ability to read and debug ABAP codes.
• Experience creating functional specifications for RICEF Objects.
• Exposure to SAP BRF+, SAP BTP applications
• Customer service master data - Equipment master, warranty master, functional location, counters etc.

• Preferred:
  Exposure to AI/Automation tools
• Knowledge on idocs - setup of partner profile, creating segments, testing idocs.
• Worked on Interfaces with both SAP and non-SAP systems.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and work on multiple projects simultaneously
• Excellent Analytical and Communication skills
• Excellent Planning and Co-ordination skills
• Coordination with Cross Functional Teams, ABAP team, client managers, understand business requirements, Preparing Functional Specs, coordinate design/development with offshore team, provide regular status updates, lead business playbacks, coordinate with third party application teams, plan and coordinate testing, prepare for project go‑live & reach out to larger Infosys competency / teams for inputs etc

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are…