Desktop Support
Job in
Austin, Travis County, Texas, 78701, USA
Listed on 2026-08-18
Listing for:
Apex Systems
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Technical Support
Job Description & How to Apply Below
Desktop Support T2
Location:
Onsite Austin, TX 78759
Duration: 6 month contract to hire
Rate: 30-35hr (based on experience and max is not guaranteed)
Role OverviewWe are seeking a mid-level Desktop Support technician to provide Level 2 hands-on support to our end-users. This role is for a technician who has outgrown pure break/fix duties and is ready to contribute to projects, standards, and overall team success. The ideal candidate will possess a strong sense of empathy and service, focusing on providing better support to internal customers and thinking in terms of process, standardization, and efficiency.
Key Responsibilities- Own and resolve escalations from Level 1 support, troubleshooting issues beyond standard scripts and knowledge bases.
- Perform Tier 2 break/fix support, identify patterns, and help prevent the recurrence of issues.
- Manage user onboarding and offboarding processes.
- Handle software installation, uninstallation, and troubleshooting.
- Conduct PC and laptop imaging and deployments, including driver management and system refreshes.
- Provide support for VoIP systems, such as Ring Central and/or Microsoft Teams.
- Support projects, contribute to process improvements, and assist newer technicians in their success.
- Proven experience in a Level 2 Desktop Support role.
- Proficiency with endpoint management tools, specifically Big Fix, for patching and deployments.
- Demonstrated discipline using an ITSM platform, like Jira, for incident management, requests, and documentation.
- Experience with Identity and Access Management through Active Directory (users, groups) and exposure to a hybrid Azure/Azure AD environment.
- Strong skills in supporting Microsoft Office and Microsoft 365.
- Participation in projects beyond standard ticket queues, such as deployments or system improvements.
- Experience mentoring or assisting Level 1 technicians.
- A mindset geared toward standardization, prevention, and automation, potentially with Power Shell exposure.
- Experience contributing to knowledge bases (KBs) or Standard Operating Procedures (SOPs).
- Exposure to Privileged Identity Management (PIM).
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