WIC EBT Operations Team Lead

Date:
Aug 13, 2026

Location:

AUSTIN, TX

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Functional

Title:

WIC EBT Operations Team Lead
Job Title: Systems Analyst V
Agency: Health & Human Services Comm
Department: WIC Salaries
Posting Number: 19964
Closing Date: 08/27/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $5,797.66 - $9,508.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day

Telework:
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
MOS Codes: ,X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB
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ISM,IT,Z Prefix

Performs highly advanced (senior-level) computer systems analysis work which supports the United States Department of Agriculture (USDA) Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. Responsible for the operations of the eWIC Electronic Benefits Transfer (EBT) system, including the continued maintenance and upgrading of the eWIC EBT system. As the EBT Operations Branch Team Lead, responsible for overseeing EBT Operation’s activities, team workload, allocation of resources, preparing, updating, and initiating changes to eWIC EBT Operations’ policies and procedures and serves as the backup for the EBT Operations Branch Manager.

Develops and updates technical specifications for eWIC EBT systems. Identifies any technological deficiencies or innovative technological solutions for the unit by analyzing current systems and forecasting possible needs. Conducts and participates in the grocer system certification/re-certification process for eWIC EBT point-of-sale (POS) systems. Oversees EBT card management and inventory. Responsible for ensuring appropriate research and resolutions for vendor and participant disputes.

Provides the Branch Manager with long-range eWIC EBT technology plans as the system evolves and works closely with staff assigned to work on eWIC EBT system functionality with emphasis on vendor transaction processing and redemptions. Functions as a liaison with technical contacts from other WIC State Agencies and USDA. Works under general direction with extensive latitude for the use of initiative and independent judgment.

• EJF 1 (30%) – Coordinates, develops, organizes, and oversees the operations of the Texas eWIC EBT system based on the specifications of state and federal laws and regulations. Works with staff and Local Agencies to ensure effective information flow within the eWIC EBT system. Works closely with other agencies and state agencies on the coordination, planning, and scheduling of eWIC EBT systems and POS certifications.
  
  Responsible for overseeing the development or revision of EBT related policies, procedures, and processes.
• EJF 2 (25%) – Provides technical assistance to vendors and POS providers by analyzing transaction data to evaluate system issues and formulate immediate solutions or future system recommendations. Provides analytical support, research trending of eWIC EBT system and participant dispute resolutions, transaction redemptions and adjustments, and drop ship data. Evaluates vendor FTP status, connectivity history, and FTP logs to determine if vendors are connecting frequently and downloading the approved product list (APL) in accordance with federal regulations for known issues.
  
  Provides oversight of EBT card management and inventory. Provides eWIC EBT technical specifications to system developers and POS providers to ensure compliance with state and federal regulations.
• EJF…