IT Training Manager – Epic & Clinical Systems

IT Training Manager – Epic & Clinical Systems

The IT Training Manager – Epic & Clinical Systems provides leadership and oversight for Dell Medical School's Epic and healthcare technology training program. This role is responsible for developing training strategy, leading training operations, managing training staff, and ensuring the effective design, delivery, and continuous improvement of education programs supporting Epic applications, electronic health record (EHR) systems, and associated digital technologies.

The position partners closely with clinical, operational, and technical leaders to promote user adoption, workflow optimization, organizational readiness, and successful technology implementations.

The IT Training Manager – Epic & Clinical Systems leads the organization's Epic and healthcare technology training function by establishing training strategy, managing staff, overseeing curriculum development, and ensuring successful adoption of clinical and business applications. This role provides leadership for user readiness, workflow optimization, onboarding, system implementations, upgrades, and ongoing education while partnering with clinical informaticists, application analysts, operational leaders, and executive stakeholders to support organizational goals.

Develops and Maintains Training Programs

• Establish departmental standards for curriculum development, instructional design, training delivery, and competency assessment
• Oversee training governance to ensure consistency, quality, compliance, and alignment with organizational objectives
• Establish key performance indicators and success measures for training effectiveness and user readiness
• Design education programs tailored to clinical and non-clinical audiences
• Oversee the development, maintenance, and quality of training materials, curricula, e-learning content, and user education resources
• Align training content with clinical workflows and application functionality
• Update educational materials based on system enhancements, workflow changes, and user feedback
• Ensure training supports organizational standardization and optimization initiatives
• Manage project training requirements and scheduling of training resources
• Develop, administer, and monitor training-related budgets, instructional technologies, training environments, educational materials, travel, and vendor-supported training activities
• Establish user application assignments and training pathways based on job responsibilities, workflows, security requirements, and organizational standards
• Ensure assigned curricula and competencies support effective system utilization and user readiness

Delivers Training and Onboarding

• Ensure effective delivery of classroom, virtual, and hands-on training programs through direct facilitation or delegation to training staff
• Oversee onboarding education programs for new employees, providers, and operational teams
• Deliver individual and group training for new clinics, departments, and operational initiatives
• Deliver education supporting software updates and new Epic functionality
• Provide at-the-elbow support for providers, clinical staff, and non-clinical users
• Provide leadership in resolving training issues and operational challenges

Assigns Applications and Supports User Proficiency

• Determine appropriate application assignments based on user roles and workflow requirements
• Develop and maintain advanced knowledge of supported Epic applications
• Guide users through role-specific workflows and operational procedures
• Monitor user proficiency and application adoption
• Manage training requests, access questions, and user support needs
• Work closely with department managers to identify and document training requirements

Coordinates Training Logistics

• Schedule training sessions and manage training environments
• Coordinate logistics for educational events across multiple locations
• Track attendance, training completion, and competency records
• Ensure availability of required equipment, systems, and training resources
• Maintain training documentation and related administrative records
• Establish and manage training schedules supporting system implementations, upgrades, optimization…