Service Delivery Leader for AI-Led Digital Transformation

Aligned Automation Services Pvt Ltd | Full time

Austin, United States | Posted on 08/13/2026

A ‘Better Together’ philosophy towards building a better world

Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world. We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive.

Enriched by our “4C’s” – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible.

Service Delivery Leader for AI-Led Digital Transformation(Solution Engineering & Delivery Ownership)

Experience: 15–17 years
Location: Customer Site - Austin

We are seeking a seasoned Service Delivery Leader for AI-Led Digital Transformation to own a customer delivery portfolio and serve asthe key onsite interface between customer stakeholders and distributed delivery teams.

Reporting into Delivery Operations , this role operates across Customer Delivery, Solution Engineering, AI/Data, Architecture,Presales, and Growth functions.

The primary accountability is delivery and value realization —translating customer priorities into executable plans, shaping solution designs, mobilizing capabilities, and driving initiatives to measurable business outcomes.

This is a hands-on, execution-focused leadership role , with strong emphasis on building solutions and driving delivery rather than coordination or governance.

Key Responsibilities

1. Customer Delivery & Portfolio Leadership– Primary Accountability

• Own execution, health, and outcomes of the assigned customer portfolio.
• Act as onsite delivery lead and trusted customer interface.
• Translate priorities into clear deliverables, plans, milestones, owners, and outcomes .
• Drive execution through distributed teams ensuring quality, speed, and commitment adherence.
• Identify and resolve risks,dependencies, and delivery gaps proactively.
• Improve productivity, quality,automation, and cost efficiency.
• Ensure rapid conversion of customer feedback into delivery actions.

2. AI-Led Digital Transformation & Solution Design

• Identify and shape AI-led transformation opportunities across the portfolio.
• Translate business problems into scalablesolution designs using GenAI, Agentic AI, automation, data, and analytics.
• Lead solution discovery, workshops,architecture discussions, and blueprinting.
• Build transformation roadmapslinking business goals, architecture, delivery, and value realization.
• Ensure solutions are viable,scalable, and outcome-aligned.
• Lead solution engineering between customers and delivery teams.
• Develop solution concepts,architectures, POVs, business cases, roadmaps, and SOW inputs .
• Partner with Presales, Sales, and Delivery leadership on new opportunities.
• Identify growth opportunities from delivery insights.
• Support RFPs, proposals, workshops,estimations, and presentations.
• Convert delivery success into reusable solutions and new business opportunities.
• Bridge onsite customer stakeholders and distributed delivery teams.
• Translate decisions, priorities,and expectations into execution plans.
• Ensure risks, constraints, and recommendations are clearly communicated.
• Drive a high-velocity operating model converting discussions into actions and timelines .
• Align Delivery, AI/Data,Architecture, Presales, and Growth teams.
• Build credibility through delivery outcomes and solution expertise.
• Lead executive discussions on progress, risks, and value realization.
• Present roadmaps, solutions, and business cases to senior…